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Date Posted : 26 Apr 2018

Account Manager

Company: FALCON Agency
Country: Malaysia
Industry: Agency – Digital
Job Function: CRM/Direct Marketing
Seniority: Manager
Package/Month: Not Specified
About the Company

As the fastest growing digital agency in South East Asia, we take pride in our work and partner with the best digital companies such as Google and Facebook. Because of our dedication, we have been awarded Agency of the Month by Google.

With a collective experience in marketing and IT, we have been able to work with global organisations and businesses, giving our clients the full spectrum of creative and operational services. From planning and implementing digital development strategies to executing campaigns, we strive for nothing less than excellence in achieving our clients’ goals.

Underpinning what we do is a suite of successful entrepreneurs that truly understand the digital landscape and its evolution. Because of this, we think less like an agency and more like you.

About The Job

In FALCON, we do not subscribe to the traditional mould of account management. Our account management team are part scientist, part entrepreneur and part artist. You need to become a business partner to the clients, anticipating their business needs and leading the conversations with them. You need to be creative, understand and use data, and have the skills to grow your account and manage campaigns and projects with both internal and external stakeholders

As an Account Manager, you will be leading and managing clients and campaigns, and be involved in new business pitches. You will provide internal leadership, and report to the Account Director to plan, oversee and execute multi-channel campaigns for several clients.

- Be the point of contact for all client requests and day-to-day handling of clients and campaigns, ensuring that briefs are met with quality and timeliness.
- Work with creative, production and digital marketing teams on required deliverables, and manage client expectations by identifying and delivering the best possible digital solutions and client service level. Ensure quality of all works before delivery to clients.
- Maintain timeline and ensure delivery for key milestones including presentations, approvals and production.
- Work collaboratively with the internal/external/remote teams to execute campaigns.
- Build and maintain strong, long-lasting relationships with clients and internal teams.
- Manage campaign execution to ensure overall strategy is on-point.
- Ensure high-quality work that is also delivered on budget and on time, and manage vendors and invoicing.
- Build enduring relationship with clients and inspire client confidence in the Agency.
- Support the New Business Director in pitches and new accounts where required.
- Ability to identify and pursue growth opportunities and up-sell potentials within existing client base.

About The Successful Candidate

- Minimum 3 years of proven account management experience in an advertising, media and/or marketing environment.
- Experience with managing and executing multi-channel, TTL campaigns and has a good understanding of social media, email marketing, search marketing and digital media, including key marketing channels and tools like Facebook, Google Analytics and AdWords etc.
- Experience working on local, regional and/or global MNC accounts.
- Demonstrates a passion for creative problem solving of business challenges via technology, communication, and marketing.
- Able to prioritize and efficiently work under pressure, and on tight deadlines while coping with the requirements of a fast-moving environment.
- Detail-oriented and result-driven team player with curious and inquisitive mind-set.
- Able to prepare decks and confidently present to clients.
- Excellent problem solving skills.
- Is an excellent team player and demonstrates a high level of integrity in his/her approach to work and with all stakeholders ie clients, colleagues and partners/vendors
- Able to communicate effectively and confidently, and work with all stakeholders ie internally, clients and partners/vendors.
- Able to ensure smooth day-to-day operation of projects with some supervision.
- Demonstrates leadership qualities, has an eager-to-learn attitude and is willing to pitch in on anything.
- Be perceived as dependable, with a potential to lead the more junior team members.

To Apply

Email your cv to Yasmin Yusoff (Regional Recruiting Manager) at

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