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AXA cyber attack sees personal data of 5,400 customers being stolen

AXA Insurance in Singapore has revealed that it suffered a cyber attack which saw the personal data theft of 5,400 customers.

In a statement to Marketing confirming the breach, Jean Drouffe, CEO of AXA Singapore, said that its health portal is now secure and a thorough review of its IT systems is currently underway. He added the organisation takes customer privacy very seriously and apologises to all customers impacted by the incident.

“No financial or health data was compromised. On its own, the compromised data will not result in identity theft, we nonetheless see the importance of alerting our impacted customers to be vigilant against potential phishing and risk of identity theft,” Drouffe said. Information that was compromised include email addresses, mobile numbers, policy numbers and date of the customer’s birth. Meanwhile, other forms of personal data such as the customer’s name, NRIC, address, financial information, health status, claims history, marital status, next-of-kin and name of employer, to name a few, were not exposed.

According to AXA, most of its affected customers have been informed of the breach and no further action is required from customers. AXA could not comment on the timing of the data breach.

The news breaks days after the insurance company decided to cut 250 jobs from its IT department in Hong Kong. The cuts are part of a restructuring programme aimed to reduce cost at the company, Reuters reported. AXA’s Asia IT operations are currently managed entirely out of Hong Kong, but according to an internal memo seen by Reuters, AXA will be setting up two new IT centres in Manila and Kuala Lumpur. By the end of next year, the centres will be staffed with a total of 410 people – 300 in Manila and 110 in Kuala Lumpur.

Meanwhile, locally in August this year, Drouffe was appointed as AXA Singapore’s new CEO. He took over from Doina Palici-Chehab, who was promoted to interim regional CEO of AXA Asia, and will report to her. Following the move, Drouffe will focus on growing the business in Singapore, and his job scope encompasses the life, general insurance and health businesses locally.


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